Armchair Exercise Programme

Every Wednesday 1:30 – 2:30pm

Moat House Leisure Centre

For more information please contact Vicky or Suzanne on 024 7662 2964

Rogue trader warning
Trading Standards Service is warning all residents to be on their guard if they are approached by anyone cold calling at their homes offering any type of property repairs / maintenance work or tree or gardening services.
We would also ask any resident who may have elderly or vulnerable neighbours to be vigilant and keep an eye on them and report any suspicious activity to Trading Standards.

Widower's details passed on 200 times - result in him losing £35,000
A recent press article highlighted how easy it is for vulnerable people to become ‘victims’ of a host of junk and scam mail simply by not ticking a ‘do not share my details’ box on a ’lifestyle survey’.
This resulted in the information being sold on a further 200 times resulting in a financial loss of £35,000 and 730 demands for cash, many from Charities.
Organisations that collect and use information from surveys have responsibilities to protect it but there are precautions anyone can take to ensure that your privacy is respected:
If asked to participate in a survey, either online, unsolicited phone call or someone stopping you in the street be mindful of what information they are asking for and what it will be used for. In many cases the information is sold to marketing companies, and it is then that the unwanted calls and emails can start. This is also the same with warranty cards in products – just fill in the basics and read carefully to ensure you ‘opt out’ from further marketing and don’t give your mobile phone contact or email address.
Read the small print when you buy
Especially if online and read the small print on how the company will use your personal details. You should be given an option to tick or un-tick a box which allows the company to send you marketing materials. However, this may also give them permission to pass your details to others. If don’t want this, don’t give them your permission.
Opt out of the Edited Electoral Register
When registering to vote in elections you are given the opportunity to opt out of the edited register which is the version sold to marketing companies. If you opt out, your details will not be passed on.
Taking out financial products
When you apply for products such as insurances, credit cards, and other financial services, read all the small print to ensure you have opted out from further marketing.
Online pop-ups
Often, these will appear offering you the chance to ‘win’ a product. Again, the information you provide can be sold on, and the chances of you winning anything are slim.
Unsolicited text messages
Don’t reply to unsolicited texts - this just confirms that the mobile number is in use resulting in further spam texts. Instead, forward spam texts to your mobile provider:
  • For Everything Everywhere and 02 text 7726
  • For Vodafone text 87726
  • For 3 text 37726
Unsolicited E-mails
If there is an existing customer relationship between you and a company, they may send you unsolicited messages about their products and services, providing you are given the option to refuse it. Usually, at the bottom of these emails will be the option to unsubscribe from their mailing list. If it from someone you do not recognise, delete without opening it, otherwise you will just be confirming it is a ‘live’ email address leading to more spam.
Our advice
Do not to disclose personal contact information to anyone that should not have a need for it. Remember the more people that have this information, the more cold calls you are likely to have.

FedEx / IMF scam e-mail warning
A local resident has reported an email purporting to come from the IMF (International Monetary Fund) alleging that they have a high value ATM card awaiting delivery from FedEx Express Courier Company.
The email came from a ‘Christine Lagarde – IMF Chief’ who asked the resident to make contact with the courier company in order to pay a ‘security fee’ for delivery.
However, this is a well-known scam, often referred to as a 419 email scam, so called as most originate from Nigeria, and article 419 is that country’s criminal code that specifically deals with this type of fraud.
If a recipient responds they will end up being asked for various fees such as admin costs or taxes to be paid usually by Western Union or Ukash voucher which are untraceable once cashed.
If you see one of these e mails, do not respond - even in jest. If you do, your email account will be added to a list of respondents and you will begin to receive more.

Fake employment opportunity - parcel mule warning
Trading Standards are warning that people are being targeted to become 'parcel mules' as part of a reshipping scam, which results in them handling stolen goods and losing out financially. 
Victims are predominantly recruited through job advertisements and recruitment websites. They are invited to become ‘Freight Forwarder Agents’ and persuaded to have items delivered to their addresses, to pay for postage and then forward the items on to clients elsewhere. 
The items being delivered have been purchased through fraudulent means, including the use of stolen/fraudulently obtained cards. The items being delivered are often pieces of electrical equipment or high value goods such as trainers, perfume or the latest phones. 
If you act as a “mule” you are not only handling stolen goods, but also losing out financially. You will not get paid the promised salary and you pay for the postage and delivery of the packages personally. Additionally, you will have provided enough of your personal details to allow identity theft to occur. 
How to Protect Yourself:  
  • Be cautious of any unsolicited job offer or opportunity to make easy money.
  • When accepting a job offer, verify the company details provided to you and check them out thoroughly.
  • Be wary of someone that you have only met only online who asks you to send money or to receive items.
  • Protect your privacy and never give your personal details to someone that you do not know and trust.
If you, or anyone you know, have been affected by this fraud or any other scam, report it to Action Fraud by calling 0300 123 2040 or visiting 

Microsoft PC virus scam
Trading Standards continue to receive reports from residents who receive calls from people claiming to be from Microsoft saying that their computers have a virus or other issues which they can fix for a fee but will also require to remotely access your computer.
The latest report came from a resident in Canley who was called by someone saying his name was ‘James Austin’ from Microsoft who informed the resident that their computer had been hacked. The caller said his telephone number was: 02030263957.
The caller also said he had the residents Microsoft Windows Licence number and quoted - 888DCA60-FCOA-11CF-8FOF-00C04FD7D062.
When the resident questioned the validity of what they were being told the caller became abusive and referred to the resident as ‘a common old woman.
The caller then said he would block the resident’s computer unless they gave remote access to the PC.
At this the resident terminated the call.
The ‘Licence’ number quoted by the caller is one that will appear on many Windows operated systems within the Computer Settings.
Our advice as with any unsolicited call from someone offering a service etc. is not to deal with them no matter what they say or claim.

Tesco bran flakes – safety recall
Tesco has recalled its Branflakes because some packs may contain small pieces of plastic due a production fault.
Pack size: 1kg. Best before end: May 2016
Batch codes: 52320953, 52320953A, 52330953, 52340953
If you have bought this product, do not eat it. Instead, return it to your nearest Tesco store for a full refund. For further details, contact Tesco Customer Services: 0800 505 555.

Timco Ebony composite deck board sold by B&Q – safety recall
B&Q has identified a potential safety issue with the following TIMCO Wood UK Ltd products:
These were offered for sale between April 2014 and July 2015.
Despite rigorous quality control procedures it has been brought to B&Q's attention that in some installations the surface of the product may split or crack leading to structural failure.
Please note that only products detailed in this notice are at risk. All other decking products sold by B&Q are unaffected. No other Timco products sold by B&Q are affected. 
If you have purchased one of these products you should STOP USING IT IMMEDIATELY and contact the helpline:
UK: 0333 0143476
ROI: 1800 936541*
*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday 10.00am to 4.00pm.
B&Q plc apologise for any inconvenience caused and thank you for your co-operation.
For more information on scams, visit: 
How to report scams
If you've received a potential scam message or computer virus but no money has been lost or you haven’t responded to it, contact Citizens Advice consumer service on 03454 04 05 06. 
If you have been a victim of a scam, contact Action Fraud (UK’s National Fraud Office) on 0300 123 2040.

Macmillan Coffee Morning 
Thursday 24th September

Come & Join us
at Moat House Cafe
10am to 2:00pm