If you’ve not received your calendar by post before the New Year
please pick one up from the Moat House Community Trust Office, 1 Winston Avenue, Coventry, CV2 1EA

Be wary of cowboys offering to clean gutters
An Allesley Park resident has alerted us to door knockers in the area trying to persuade elderly people to pay to have their gutters cleaned before the winter snow!
With the weather forecasters predicting anything but snow this Christmas we are advising residents to be on their guard against using cowboy builders or rogue traders who cold call at their doors.
Traders who knock on your door or leaflet you may provide you with a false address or a pay as you go mobile number which cannot be traced.
Trading Standards suggests anyone needing work carrying out around the home or garden can use the Age UK Coventry Trusted Traders scheme which is available to people of all ages living in Coventry and is provided in partnership with Coventry Trading Standards. For details contact: 024 7643 3982.

Council Tax refund scam
A resident reported receiving a text stating the following: 
"Dear Customer, please note that we have to refund you the amount: 422.40 GBP council tax fee for the past year. Please visit: http://online-council-tax.co.uk/"
On checking the link contained in the email it takes you to: a webpage with this url http://2597368-0.web-hosting.es/Refund_Form.html - which is clearly not a government website despite having the gov.uk logo at the top of the page.
This appears to be a fairly blatant attempt to obtain your payment 

HMRC phishing scam email – tax refund
We have had further reports from concerned residents who have been sent an email claiming to be from HMRC about a tax refund. To the right is an example of a typical HMRC phishing e-mail that one local resident received claiming to be from HM Revenue & Customs (HMRC).
HMRC will never send notifications of a tax rebate by email, or ask you to disclose personal or payment information by email.
Do not visit the website contained within the email or disclose any personal or payment information.
If you have received a HMRC related phishing/bogus email, please forward it to: This email address is being protected from spambots. You need JavaScript enabled to view it. and then delete it.
Our advice is to delete this or any other similar messages.

Suspicious email from ‘Petty Wood’ confirming an order number
We have received reports from a local business of an email in circulation claiming to be from Petty Wood quoting an order number from ‘ This email address is being protected from spambots. You need JavaScript enabled to view it.
There is no body text but there is an attachment.
There is a genuine business of this name, but information on a number of online forums indicates that this particular email currently in circulation is a scam. There is a suggestion that the attached file is infected and there is a possibility that by opening it, a virus or malware may be downloaded and installed on your device.
The malware can monitor the user’s activity to capture banking or other private information, which is then transmitted back to the criminals.
Get Safe Online provides advice, guidance and tools on its website at:
Anyone who thinks they have lost money through malware should report it to Action Fraud. http://www.actionfraud.police.uk

Asda withdraws certain pots of Chip Shop Curry Sauce Mix
Asda has withdrawn certain pots of the above mix with a ‘best before’ end date of October 2016 because the pots contain a cheese sauce mix. The incorrect label does not mention the presence of milk. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Pack size: 160g with a  ‘Best before’ end: October 2016 and Batch code: 5291
If you have bought the above product and have an allergy to or intolerance to milk or milk constituents, do not eat it. Instead, return the product to the Asda store from where it was bought for a full refund or contact Asda Customer Relations on 0800 952 0101.

Citizens Advice consumer service Christmas opening hours
If you need Consumer Advice over the festive period the Citizens Advice consumer helpline on 03454 04 05 06 will be open during the following times:
Monday 21 December – 9am-5pm
Tuesday 22 December – 9am-5pm
Wednesday 23 December– 9am-5pm
Thursday 24 December – 9am-1pm
Friday 25 December – Closed
Monday 28 December – Closed
Tuesday 29 December – 9am-5pm
Wednesday 30 December – 9am-5pm
Thursday 31 December – 9am-1pm
Friday 1 January – Closed
Their online reporting form is also available throughout this period, but please remember the forms will only be looked at during their opening hours.

Coventry City Council - Christmas closure times
Don't forget, our offices and most Council buildings are closed over Christmas - From Friday 25th December to Monday 4th January.
Our website is always open at www.coventry.gov.uk but if it's urgent you can contact the Council on 02476 83 3333

For more information on scams, visit: www.coventry.gov.uk/scams
How to report scams
If you've received a potential scam message or computer virus but no money has been lost or you haven’t responded to it, contact Citizens Advice consumer service on 03454 04 05 06. 
If you have been a victim of a scam, contact Action Fraud (UK’s National Fraud Office) on 0300 123 2040.

New defibrillator installed at Moat House Leisure & Neighbourhood Centre


Would You Know What To Do If Someone Suffered A Cardiac Arrest?
It is estimated that approximately 30,000 people each year have cardiac arrests outside of hospital, with almost 4,000 of those taking place in our Region. Currently only one in three of these people will receive CPR from a bystander, prior to the arrival of ambulance crews.
West Midlands Ambulance Service is raising awareness around the importance of commencing chest compressions on someone suffering from a cardiac arrest as soon as possible.  For every minute that basic life support is not provided the patient’s chances of survival reduces by 10%.
WMAS’ Head of Clinical Practice, Matt Ward, explains why early chest compressions are so important: “When a cardiac arrest occurs the heart stops beating effectively. Whilst the heart is not beating toxins build up in the body and brain. You have approximately 8-10 minutes before this brain damage become irreversible.
“Approximately 7% of people who suffer cardiac arrests survive. By providing CPR immediately this number can be significantly improved but we can only do this with help from the public.
“Don’t be scared to start chest compressions. Many people worry and ask if they could hurt the patient but in cardiac arrest the patient only has one other option and that is death!”
Automated External Defibrillators (AED)
An automated external defibrillator (AED) is a portable lifesaving device that checks a person’s heart rhythm and, if it’s not beating properly (Ventricular Fibrillation or VF), will shock it back to a normal rhythm.
At present within the area covered by West Midlands Ambulance Service there are over 2,400 defibrillators that the service is aware of. These defibrillators are housed in a whole variety of locations including sports facilities, schools, businesses (large and small), religious sites, tourist attractions and retail outlets to name but a few.
AEDs come in many different makes, colours and sizes but essentially they all do the same thing. These machines are extremely easy to use, meaning anyone can provide emergency care to someone in cardiac arrest quickly and effectively prior to the arrival of an ambulance.
Eighty-five percent of those people who suffer a cardiac arrest have the ability for their heart to be shocked back to a normal rhythm by defibrillation. The quicker CPR is carried out and a defibrillator used not only improves the chance of a patients’ survival but it can also help to improve the chances of them recovering fully and reduces the time to do so. For every minute a patient is in cardiac arrest, their chance of survival decreases by 10 percent.